Mar. 1, 2013
The current Veterans Disability Benefits system is bogged down with a backlog of unprocessed claims, but the Department of Veterans Affairs (VA) is scrambling to implement changes. Reports are indicating the changes may not be solving the issues though.
An article from the Fresno Bee explains the VA currently takes an average of 262 days to process a veteran’s disability claim. This is up from the 188 days reported the year before.
The VA has established a goal of having all claims processed within 125 days by 2015. In order to meet this milestone, the agency has taken several steps towards beefing up its manpower and technology. However, these efforts have proven less than fruitful.
The VA has implemented a new, computerized processing system for claims. But rather than cutting the time needed to evaluate claims, it now takes longer. VA employees cite numerous system crashes, slow load times, and inefficient processes as just a few of the bugs slowing down the new system.
More than 2,000 new employees have been hired since 2009 to work through the backlog of unprocessed claims. However, more than 50 percent of the recent hires are still not considered fully proficient at their job.